UPS CHB2: Difference between revisions
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Case Number : C1-121405343 | Case Number : C1-121405343 | ||
Internal Order : 1-121712992 | Internal Order : 1-121712992 | ||
Solution : APC will ship new battery | |||
November 22, 2006 | November 22, 2006 | ||
Revision as of 14:42, 29 January 2007
( Placed on the Right )
Type/Name : Symmetra RM Model Number : SYHF6KT Serial Number : ED0321000735
Event Log of System Events :
11/20/2006 12:31:22 UPS: Battery failure. 11/20/2006 12:31:22 UPS: Internal battery temperature threshold violation. 11/20/2006 12:31:23 UPS: Batteries need immediate replacement. 11/20/2006 12:31:29 UPS: Bad battery condition cleared. 11/20/2006 12:31:42 UPS: Battery failure cleared. 11/20/2006 12:32:18 UPS: Battery failure. 11/20/2006 12:32:19 UPS: Batteries need immediate replacement. 11/20/2006 12:32:34 UPS: Bad battery condition cleared. 11/20/2006 12:32:39 UPS: Battery failure cleared. 11/20/2006 12:32:51 UPS: Number of batteries decreased. 11/20/2006 12:34:35 UPS: Internal battery temperature threshold violation cleared.
November 20, 2006
Problem : Bad battery Model # SYBT2 Called to APC : 9-1-800-800-4272 then 4 then 3 Operator : David and Pole Case Number : C1-121405343 Internal Order : 1-121712992 Solution : APC will ship new battery
November 22, 2006
New battery arrived and installed
Event Log of System Events :
11/22/2006 12:25:25 UPS: Number of batteries increased. ... 12/04/2006 20:45:00 UPS: Passed internal self-test. ... 01/16/2007 16:02:24 UPS: Battery failure. 01/16/2007 16:02:25 UPS: Batteries need immediate replacement. 01/16/2007 16:02:34 UPS: Passed internal self-test. 01/17/2007 14:18:09 UPS: Failed internal diagnostic self-test. 01/17/2007 14:19:06 UPS: Failed internal diagnostic self-test. 01/18/2007 11:32:25 UPS: Number of batteries decreased. 01/18/2007 11:34:32 UPS: Number of batteries increased. 01/18/2007 11:35:01 UPS: Battery failure cleared. 01/18/2007 11:35:01 UPS: Number of batteries decreased. 01/18/2007 11:35:01 UPS: Bad battery condition cleared. 01/18/2007 11:35:01 UPS: Number of batteries decreased. 01/18/2007 11:35:01 UPS: Bad battery condition cleared.
January 18, 2007
Problem : Bad battery R2 (Second right from top) in Main Frame Model # SYBT2 Serial # ED0328001135 Called to APC : 9-1-800-800-4272 then 4 (for Techn.Support) then 3 (for Symmetra). Operator : Greg Case Number : 1-179095349
January 22, 2007
Note : New battery arrived and installed as R2 in Main Frame Model # SYBT2 Serial # QD0626150474 SO # 610051437 Tested : Fri, Jun 30, 2006 00:18:28
Event Log of System Events :
01/22/2007 15:03:18 UPS: Number of batteries increased. 01/22/2007 15:05:53 UPS: Passed internal self-test.