UPS Troubleshooting: Difference between revisions
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* give them your name and our company name (Jefferson Laboratory) | * give them your name and our company name (Jefferson Laboratory) | ||
* explain a problem | * explain a problem | ||
* ask them '''Operator | * ask them '''Operator Name''' and '''Case Number''', write it down | ||
* be ready to answer questions from Technical Support Operator | * be ready to answer questions from Technical Support Operator | ||
* be ready to dictate UPS’s Model Number and Serial Number | * be ready to dictate UPS’s Model Number and Serial Number | ||
Revision as of 10:36, 26 January 2007
UPS CHB1 and UPS CHB2 are Symmetra RM multi-module and multi-battery systems from APC Corporation.
UPS CHB1 ======== Type/Name : Symmetra RM Model Number : SYHF6KT Serial Number : ED0321000736
UPS CHB2 ======== Type/Name : Symmetra RM Model Number : SYHF6KT Serial Number : ED0321000735
We have contract with APC Corp. till 2008
Due to this contract we can contact them any time and ask them for help.
Technical Support Phone Number : 800-555-2725 or Web site for more Information : http://apc.com/support/
In case of UPS is beeping or has blinking red light :
- make a call to APC Technical Support
- be physically nearby to suspicious working UPS
- give them your name and our company name (Jefferson Laboratory)
- explain a problem
- ask them Operator Name and Case Number, write it down
- be ready to answer questions from Technical Support Operator
- be ready to dictate UPS’s Model Number and Serial Number
- be ready to follow Operator instructions to check UPS
At the end of check procedure broken module hopefully will be found.
APC normally send it to JLab within one-two days in a box with return tag.
After receiving and installation of new module, bad one should be returned to APC in delivered box, put return tag on the box. Box should be brought to our Shipping and Delivery in EEL building (Building 90). They will send it back to APC.