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Table of Contents |
| These release
notes provide important information about PowerChute network shutdown, including
known software problems and their solutions (if any). The information is
categorized as follows:
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General Problems (on All Operating Systems) |
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Problem/Issue:
When several actions are selected for the same event, and the actions all have the same delay time, some actions do not occur.
Solution: Threading issues in Java occasionally cause the actions
to interfere with each other. Use different delay times for each action.
Problem/Issue:
During the installation, you receive an error message that PowerChute
network shutdown is unable to register with the Web/SNMP Management SmartSlot
Card.
Solution: In some cases, the installation program registers PowerChute
network shutdown with the Management Card, but is unable to confirm that
it is registered. Check the IP address list on the Management Card by
opening the Management Card user interface and selecting the PowerChute
menu item. If your computer IP address does not appear on the list, add
it manually using the following steps:
- Type the
IP address of the PowerChute network shutdown server in the Add Client
IP Address field
- Select
the Add button.
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PowerChute network shutdown User Interface
on Netscape Navigator |
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Problem/Issue:
Updates to PowerChute network shutdown configuration do not appear on
the Configure Events page.
Solution: Memory caching can cause old versions of the Configure
Events page to be displayed instead of the updated version. Reload
the page, or disable caching on the web browser.
Problem/Issue:
There is a blank gray box at the top of the Configure Events page.
Solution: This space is for a Java applet that calls a wizard for
event configuration. This applet will not run if your web browser does
not support Java, or if Java is disabled. Use Netscape Navigator version
4.5 and enable Java.
Note: You can also configure events by selecting any of
the green buttons on the Configure Events page.
Problem/Issue:
When you are using Netscape Navigator on a UNIX platform, the PowerChute
network shutdown user interface is difficult to read.
Solution: Change the default font in your browser's Java implementation.
Edit the file netscape directory/java/classes/font.properties,
and change the font to the following:
-adobe-times-medium-r-normal--12-120-75-75-p-64-iso8859-1
If you do not have that font available, run the xlsfonts
command and select an appropriate 12 point font. The font size is the first
number in the font name.
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PowerChute network shutdown User Interface on Internet
Explorer |
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Problem/Issue:
Updates to the PowerChute network shutdown configuration do not appear
on the Configure Events page.
Solution: Memory caching can cause old versions of the Configure
Events page to be displayed instead of the updated version. Refresh
the frame, or disable caching on the web browser.
Problem/Issue:
There is a blank gray box at the top of the Configure
Events page.
Solution: This space is for a Java applet that calls a wizard for
event configuration. This applet will not run if your web browser does
not support Java, or if Java is disabled. Use Explorer version 4.0 or
later, with the Microsoft Virtual Machine installed (available at www.microsoft.com),
and enable Java.
Note: You can also configure events by selecting any of
the green buttons on the Configure Events page.
Problem/Issue:
Occasionally, after you enter the user name and password, the user interface
does not respond.
Solution: Select Stop and then Refresh.
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Network Configuration |
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Problem/Issue:
After you remove PowerChute network shutdown, the Web/SNMP Management
SmartSlot Card still has the server IP address.
Solution: To remove IP addresses, select each address from the
Configured Client IP Addresses list, and select Remove.
Problem/Issue:
PowerChute network shutdown is already installed, and you want to monitor
a different Web/SNMP Management SmartSlot Card.
Solution: Use the stand-alone configuration utility described in
PowerChute network shutdown Configuration
Utility in the Installation Guide.
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Event Configuration and Logging |
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Problem/Issue:
Updates to the PowerChute network shutdown configuration do not appear on the Configure Events page.
Solution: Memory caching can cause old versions of the Configure Events page to be displayed instead of the updated version. Refresh the frame, or disable caching on the
web browser.
Problem/Issue:
PowerChute network shutdown has an event for "Bypass: Maintenance"
but no event for a bypass caused by a UPS fault.
Solution: The "Bypass: Maintenance" event occurs in response
to any type of UPS bypass.
Problem/Issue:
"Battery: Removed" and "UPS Module: Removed" events
are logged in the PowerChute network shutdown event log when you remove
the Main Intelligence Module from the Symmetra Power Array.
Solution: No action is required. PowerChute network shutdown recalculates
the number of batteries and modules each time the Main Intelligence Module
is removed and replaced.
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PowerChute network shutdown on Mac OS X |
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To start,
stop, or remove PowerChute network shutdown, see Using
PowerChute network shutdown on Mac OS X in the Installation Guide.
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Problem/Issue:
The "OS Shutdown started" event does not get logged in the Event Log on MacOS X.
Problem/Issue:
Configuring your Network Management Card on a Apple Mac without a serial
port.
Solution: You can use ARP and Telnet to access the Control Console from
a computer on the same subnet as the Management Card. This will not work
if your card has been previously configured with an IP address.
- Use ARP to assign an IP address to a Management Card
that has a specified MAC address. For example, to assign IP address 159.215.15.141 to a Management Card that
has a MAC address of 00 c0 b7 63 9f 67, the ARP command would be:
arp -s 159.215.15.141
00:c0:b7:63:9f:67 -n
Note: The Network Management Card Quality Assurance slip lists the
MAC address.
- Use Telnet to access the Management Card at its now
defined IP address. For the IP address assigned by ARP in the previous
step, the Telnet command would be: telnet 159.215.15.141
- Use apc for the User Name and for the Password.
- Refer to
Installation and Quick Start Manual that came with your
Management card on how to configure your management card through the
console.
Problem/Issue:
Uninstalling PowerChute Network Shutdown for Mac OS X
Solution: You must be a administrator on the system in order
to uninstall PowerChute network shutdown. Open a
terminal window located in Application/Utilities. Go to the directory
where you installed PowerChute network shutdown (Default is
/user/local/PowerChute). Type the following command.
sudo uninstallPowerChutenetworkshutdown
Follow
the on-screen instructions. PowerChute network shutdown will be
uninstalled
Problem/Issue:
If
you tick the "Yes, I want to run a command file." check box for an
event, but don't enter any text in the text field "Full path of the
command file:" , you will be unable to access this field again, and
thus unable to make any changes or corrections.
Solution: In order to fix this problem you must reinstall
PowerChute network shutdown.
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PowerChute network shutdown on Windows NT, Windows
2000, or Windows XP |
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Problem/Issue:
Command files do not run properly when called by PowerChute network shutdown. The command file stops before
all of the statements have executed.
Solution: The command file must use the @START command to run
executable programs, and use the full path name of the program. Path names
that include spaces must be enclosed in quotes. Arguments for the
executable must be outside the quotes.
For example, if you must run Hyperterminal and Backup in your command
file, use the syntax:
@START "c:\Program Files\Windows NT\hyperterm.exe" arguments
@START c:\Winnt\system32\backup arguments
Problem/Issue:
After being shut down by PowerChute network shutdown, Windows NT will
sometimes perform a Checkdisk procedure when it restarts. This intermittent
behavior is caused by a problem in Windows NT. This problem does not exist
on Windows 2000 or Windows XP.
Solution: From the Microsoft Web site, download and install Windows
NT Service Pack 6 or later.
Problem/Issue:
A PowerChute network shutdown client that acquires its
IP address through DHCP will lose communications with
the web/SNMP management Card when the client renews it
DHCP address lease and acquires a different IP address.
Solution: Do not use PowerChute network shutdown on systems running
DHCP. Each system using PowerChute network shutdown must have a permanent
IP address.
Problem/Issue:
After installing PowerChute network shutdown, a folder called tmpjex01
(or a similar name) is in the Temp folder or at the root.
Solution: Delete this folder.
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PowerChute network shutdown on NetWare |
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To start, stop,
or remove PowerChute network shutdown, see Using
PowerChute network shutdown on NetWare in the Installation Guide.
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PowerChute network shutdown on HP-UX |
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To start,
stop, or remove PowerChute network shutdown, see Using
PowerChute network shutdown on HP-UX in the Installation Guide.
Problem/Issue:
The uninstall script returns an error and does not uninstall the product.
Solution: Manually uninstall the product using the following procedure:
- Stop the daemon by issuing the following command:
/etc/rc.APCpcns
stop
- Delete /etc/APCpcns.
- Edit the /etc/inttab file and remove (or mark as a comment)
the following line:
PCNS:0123456:wait:/etc/rc.APCpcns
start #PowerChute network shutdown
- Delete the PowerChute network shutdown directory
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PowerChute network shutdown on Solaris |
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To start,
stop, or remove PowerChute network shutdown, see Using
PowerChute network shutdown on Solaris in the Installation Guide.
Problem/Issue:
The uninstall script returns an error and does not uninstall the product.
Solution: Manually uninstall the product using the following procedure:
- Stop the daemon by issuing the following command:
/etc/rc2.d/S99PowerChute
stop
- Delete /etc/S99PowerChute
- Delete the PowerChute network shutdown directory
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PowerChute network shutdown on Linux |
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To start,
stop, or remove PowerChute network shutdown, see Using
PowerChute network shutdown on Linux in the Installation Guide.
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PowerChute network shutdown on AIX |
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To start,
stop, or remove PowerChute network shutdown, see Using
PowerChute network shutdown on AIX in the Installation Guide.
(The installation program is unable to start the PowerChute network shutdown
daemon on AIX; You must start the process manually or reboot the system.)
Problem/Issue:
If you chose
to notify a single user when an event occurs, the notification will not
be sent if the user has more than one login.
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